Technician pathway · 12 topics
Tune-Up Specialist Certification
Date & time to be confirmed
Build a safe maintenance visit from customer arrival through inspection, evidence-based recommendations and final verification.
View syllabusService-1st HVAC Academy
Class schedules
Find the scheduling status for your next training module.
Explore course syllabiCoaching & in-person training
Individuals choose their coaching-call time. Weekend coaching is available until 2pm. Company coaching is scheduled on Monday, Tuesday or Wednesday at the beginning of the week so teams can implement what they learn. All requests need Academy confirmation; these are availability rules, not reserved appointments. In-person training lasts one week per course. Dates are discussed by phone at (804) 326-4946 and email at teach.me@service-1st-hvac.com; travel and accommodation are furnished by the host company. No in-person price or exact dates have been supplied.
Class dates awaiting confirmation
No confirmed class dates or start times have been announced for these modules. Contact the Academy for upcoming dates, session length and delivery details before making training arrangements.
Advanced technician pathway · 18 topics
Master Service Technician Academy
Date & time to be confirmed
Follow measurement-led diagnostics across electrical, refrigeration, airflow and heating systems, with ethical options and callback prevention.
View syllabusOffice team pathway · 6 lessons
CSR Academy
Date & time to be confirmed
Practical training for residential and light commercial HVAC office teams.
Suggested classroom plan: six hours, plus supervised practical evaluation as needed.
View syllabusOffice team pathway · 6 lessons
Dispatch Academy
Date & time to be confirmed
Practical training for residential and light commercial HVAC office teams.
Suggested classroom plan: six hours, plus supervised practical evaluation as needed. Teach CSR first when taking both courses.
View syllabusLeadership & instruction · Core topic outline
Service Manager Academy
Date & time to be confirmed
Explore the core topics listed in the supplied Academy student guide.
View syllabusLeadership & instruction · Core topic outline
Instructor Certification
Date & time to be confirmed
Explore the core topics listed in the supplied Academy student guide.
View syllabusSpeak Homeowner · Introductory module
Customer-Friendly Parts Training
Date & time to be confirmed
Explain HVAC, gas furnace and hot-water boiler components accurately, connect verified findings to homeowner concerns, and present appropriate solutions.
View syllabusTechnician training · Field reference
HVAC Systems & Boiler Life-Cycle Guide
Date & time to be confirmed
Study equipment life expectancy, common failures, diagnostic priorities and preventive maintenance for residential central AC, heat pumps, gas furnaces and hot-water boilers.
View syllabusModule 2 · Speak Homeowner
Role-Playing & Objection Handling
Date & time to be confirmed
Practice evidence-based customer conversations for Tune-Up Specialists, Service Technicians and Master Service Technicians, without arguing or pressuring the homeowner.
View syllabusModule 3B · Top-Down vs. Bottom-Up
Customer Buying Psychology
Date & time to be confirmed
Choose an option-presentation order from the customer’s stated priorities, explain real scope and price differences, and respect their decision.
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Tell us the module you’re interested in, your experience level, team size and preferred dates. The Academy will confirm scheduling and course access.